Privacy Policy

O2max Lens is engaged in the retail sale of contact lenses and related optical products. We are committed to protecting the privacy and personal data of our customers and website visitors.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

1. Information We Collect

a) Personal Information

· Full name

· Mobile number

· Email address

· Shipping and billing address

b) Order & Transaction Information

· Product details (type of contact lenses purchased)

· Order history

· Payment confirmation details (we do not store card or UPI credentials)

c) Communication Information

· Consent status for SMS/RCS/WhatsApp communications

· Customer support interactions

· Delivery and read status of messages

d) Technical Information

· IP address

· Browser and device type

· Website usage data via cookies

2. How We Use Your Information

We use your information to:

· Process and deliver contact lens orders

· Send order confirmations, delivery updates, and reminders

· Provide customer support

· Send promotional offers only if you opt in

· Improve our products, services, and website experience

· Comply with legal and regulatory requirements

3. Medical Disclaimer

O2maxLens does not provide medical advice.

Any product information on this website is for general reference only. Customers are advised to consult a qualified eye-care professional before purchasing or using contact lenses.

4. Messaging & Communication Consent (SMS / RCS)

By submitting your mobile number on our website:

· You consent to receive transactional messages (order updates, delivery notifications)

· You may also receive promotional messages if you explicitly opt in

· Messages may be sent via SMS or RCS

Message frequency and purpose are disclosed at the time of opt-in.

5. Opt-Out & Unsubscribe

You can opt out of promotional messages at any time by:

· Replying STOP to the message

· Contacting our support team via the website

Transactional messages related to active orders may still be sent.

6. Data Sharing

We may share your data with:

· Delivery and logistics partners

· Payment gateway providers

· Messaging service providers (SMS/RCS)

· Government authorities if required by law

We do not sell or rent your personal data.

7. Cookies

We use cookies to:

· Enable essential website functionality

· Analyze traffic and performance

You may disable cookies via your browser, but some features may not work properly.

8. Data Security & Retention

We implement reasonable technical and organizational safeguards to protect your data. Personal information is retained only as long as required for business or legal purposes.

9. Policy Updates

This Privacy Policy may be updated periodically. The latest version will always be available on our website.